Susannah has been developing the concept of Functional Fluency for many years, and in 2002 gained a doctorate for her creation of The Temple Index of Functional Fluency (TIFF©) that included the validation of the Functional Fluency model. She has had a long career in education in a wide variety of schools, community and adult education settings. Her focus throughout has been on human development and how to enhance positive learning for life.
Susannah is a certified educational transactional analyst. She designed and taught the educational TA modules on the Integrated Masters Programme of the Faculty of Arts and Education at the University of Plymouth over a ten-year period. The Functional Fluency model is a development from this practical application of TA theory. Susannah’s doctoral research, culminating in TIFF, won a European Association of Transactional Analysis silver medal in 2003. Since then she has built up the TIFF Network, devised systems for training TIFF Providers and administering the Network, and in 2005, with Gary Prosser, created TIFF Online.
Susannah trained TIFF Providers in Germany and Netherlands and supported them to establish their own Networks. She is one of the founding Directors of The Fluent Self CIC, set up in 2009 to provide a stable legal structure for ongoing growth.
In 2016 Susannah agreed to the title 'Director Emeritus' of The Fluent Self CIC, bringing ongoing recognition as the originator of Functional Fluency and TIFF, and for her support to the Company and TIFF Providers throughout our Networks.
In 2014 the International Transactional Analysis Association (ITAA) granted Susannah the Eric Berne Memorial Award for her research work developing Functional Fluency and TIFF.