With more than 20 years’ of experience, I believe that everyone within organisations, consciously and unconsciously, has a major impact on the business climate and its success. Everyone is part of ‘helping to buy’. By being aware of the product, the corporate identity and the desired behavior, a win-win situation arises for the guest or customer, for the company and for you as a person.
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The basic pillars of Hospitality, Commercialism and Collaboration are inextricably linked as communicating vessels. Attention to one affects the other two. By always activating all three pillars, an ideal balance is created. Participants extend this balance to both work and private life. Functional Fluency guides you effortlessly in this process.